We are trainers of waiters, bartenders and hotel porters. Our training school is in operation five days a week, all year round, turning out comprehensive industry compatible short-course training to the public – at remarkably affordable prices. Many of our trainees have proceeded on into the industry through our flexi staff.

At HBR we have our own on site training school equipped to seat and train thirty students per week.  HBR has seen over 4000 students through our doors, many who have gone on to succeed in the hospitality industry.  At HBR we are passionate about the upliftment of our students. We run weekly courses, for further details – speak to our qualified and experienced trainer about our training courses.department.

Waitron Training

5 day course consisting of NQ - aligned theory, practical and role play

Course Content

Module 1:

Introduction
Personal Hygiene and Grooming
Maintain a Safe Working Environment
Basic Fire Fighting
Personality and Attitude
Teamwork
Communication
Housekeeping of Food and Beverage areas
Telephone Techniques

Module 2:

The Role of the Restaurant Service Personnel
Salesmanship
Mise en Place
Napkin Folding
Laying a Tablecloth
Types of Menus
Laying the Tables
Adjusting the Cutlery
Order of Service

Module 3:

Plate Service
Clearing after Courses
Service of Tea and Coffee
Beverage Service
Cigars
Wine Service
Presenting the Wine list
Grape Varieties
Wine with food

Barmen Training

7 day course consisting of NQ – aligned theory, practical and role play

Course Content

Module 1:

Personal Hygiene and Grooming
Maintain a Safe Working Environment
Basic Fire Fighting
Personality and Attitude
Teamwork
Communication
Housekeeping of Food and Beverage areas
Telephone Techniques

Module 2:

Responsibilities of a Barman
Different types of Barmen
Mise en Place
Tools of trade
Glassware
Bar Terminology
Organizational Techniques
Opening and Closing Duties
Cash up Procedures
Stock taking
Liquor Law
Alcoholism and Drinking

Module 3:

Product Knowledge
Glossary of Liqueurs
Drink making Methods

Module 4:

Cocktails

Module 5:

Definition of wine
Cultivars
The SA wine of origin system
Sugar Level Laws
Cape Vintage Guide
Ageing Wines
Glossary
Wine Service

Hotel Porter Training

4 day course consisting of NQ-aligned theory, practical and role play

Course Content

Module 1

Personal Hygiene and Grooming
Maintain a Safe Working Environment
Basic Fire Fighting
Personality and Attitude
Teamwork
Communication
Housekeeping of Food and Beverage areas
Telephone Techniques

Module 2:

Porter Duties and Responsibilities
Guest Check In
Guest Check Out
Storage of Luggage
Parking Procedures
Internal Messages
Mystery Guest Criteria